Business is changing: the New Normal after COVID-19

The coronavirus pandemic has created much more than a global health emergency. COVID-19 has forced important changes in the daily lives of individuals and companies worldwide. 


More than two billion people in the four corners of the planet have been quarantined to curb the spread of the disease. Many industries stopped their production lines, stores have closed their doors, and companies had to adapt their ways of working. Many people needed to relearn how to organize their routines.


But, if everything has a good side, the unprecedented situation created by the pandemic gave birth to good ideas. It helped to accelerate business changes that have been under discussion for a long time. Business agility is now a must to survive. Technology and collaboration, which are gaining more and more space in the construction of a “new normal” is essential to support the new routine of individuals and organizations.


Long after leaving, the pandemic will leave some positive points to be incorporated into the routines, helping to transform visions, optimize resources, and improve the day to day for employees and managers. In a post-coronavirus era, it will be essential to:


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The world’s largest innovation engine works distributed and remotely!

“ When choosing a technology stack, organisations are focused first on maintaining business continuity, efficiency and, now more than ever, the adaptability and flexibility to respond to the unexpected. “


It’s not uncommon to see statements like this from technology companies. I couldn’t disagree more.  


I think all of the above is what the C-levels of any corporation already take for granted – like switching on the lights.

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Customer Success beyond the stress, part 1


Many projects can come with a series of challenges: interpersonal issues with clients, monetary restrictions, or time constraints, for example. These issues can lead to added stress, leaving individuals feeling as if they are facing an impossible task. This blog series will focus on using the Red Hat approach for helping individuals with challenging projects that help overcome rapid burnout and help individuals feel like a contributor. Seeing how one’s contribution to a project impacts the overall end goal is critical, and knowing at what point someone has maxed out that contribution can be even more important.

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Metrics Based Process Mapping (mbpm)

How to Visualize, Measure and Optimize Your Processes

If you are familiar with Value Stream Mapping (vsm) then you know its a macro-level map of the end to end delivery flow of a particular service or product from the beginning until it reaches a customer.  Metric Based Process Mapping (mbpm) on the other hand is a more detailed or micro-level view of how some of the stages or single processes of a vsm deliver value.

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Four Principles for Building a Culture of Automation

This article was originally posted on

It’s estimated that 75 percent of an IT professional’s time is spent “keeping the lights on” with the remaining 25 percent focused on innovation that moves their businesses forward. Everyone should want to flip those percentages. After all, both executives and developers want the same thing: to drive innovation that helps improve the bottom line.

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