Customer Success beyond the stress, part 1

Introduction

Many projects can come with a series of challenges: interpersonal issues with clients, monetary restrictions, or time constraints, for example. These issues can lead to added stress, leaving individuals feeling as if they are facing an impossible task. This blog series will focus on using the Red Hat approach for helping individuals with challenging projects that help overcome rapid burnout and help individuals feel like a contributor. Seeing how one’s contribution to a project impacts the overall end goal is critical, and knowing at what point someone has maxed out that contribution can be even more important.

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Process Insights with Red Hat Process Automation Manager and Kibana

Red Hat® Process Automation Manager is a platform for developing containerized microservices and applications that automate business decisions and processes. A critical piece of a business process system is having real-time insights into what is happening, and both monitoring KPI metrics and responding to problem trends is an integral part of operations.

In this video, we will take a look at how we can enable integration with Elasticsearch on a Red Hat® OpenShift environment, and how to represent the KPIs in a graphical business-friendly dashboard using Kibana.

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Open Practice Library Basics: Starting a New Team

Simple open practices to facilitate success for a new team

Overview

In this series, we will look at how to use the Open Practice Library to form a team, define and align the team’s goals, and deliver on those goals.

 

In this article, we’ll discuss the process of creating a new team and lay out a set of Open Practices for a firm foundation for success. All of the practices described here can also be found in the Open Practice Library.

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Java Spring Webflux Experience

This post is about an experience at a customer engagement in which I had the opportunity to use an open source library from the Java Spring Framework with which I was not familiar. The customer has a ReactJS web client using a RESTful service as a controller. The web client needs to invoke services on the back end. However, for security reasons, the web client has no direct access to the back end, so the web client calls a controller REST API, which in turn makes a pass-through call to the back end service REST API. 

 

I was tasked to provide a way for the web client to be notified of ongoing events taking place on the back end whenever a long-running multi-step process was invoked. Since Spring Boot was used for both the web controller and back end, WebFlux was chosen.

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Ansible to Automate Microsoft Azure

Is Edge Security a weak point

Security is a worry because Edge is perceived as a weak point that will provide hackers and malware with millions of new openings into the digital infrastructure that supports tomorrow’s global economy. Yet, although Edge security poses risks, and there are plenty of holes to fill, there are also many leading ICT companies that focus on the big picture and can provide end-to-end security both for individual devices and for the network as a whole.  

 

There are two types of security with which we must concern ourselves. The first is the security of the actual Edge devices; the second is the security of the data those devices collect and send to other points in the network. 

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How does Edge Computing impact the people in your organisation?

For many industries, distributed operational locations are a fundamental part of business, for example transport, supply chains, retail, energy, and telecoms to name a few. For organisations solving the problem of delivering consistent digital services across their federated, and in some cases mobile, locations raises many operational and technical challenges from reliable communication, to governance and control. 

Edge computing describes the way organisations tackle the challenge of decentralising their I.T. to support their distributed organisational models; providing compute and data storage closer to where it is needed. It involves moving computing resources from data centres and the cloud to edge locations that are physically closer to users and data sources. 

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Red Hat Services Guide to Virtual Summit 2020

While we may not be able to meet face-to-face this year at Summit, this certainly doesn’t change our goals. Red Hat Global Services is still focused on three key things: client success, deep expertise, and emerging technology adoption. Only this time, we’re coming to you live via our Virtual Summit, where you can attend our keynotes and breakout sessions from your own personal devices.

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