Case Study: Inside Rackspace’s ‘Fanatical Support’

by Gordon Tillmore (Red Hat)

Often times we are excited to see our certifications ranked highly by analysts or in salary surveys. While this is certainly nice validation, nothing is more exciting than hearing positive feedback directly from our customers. Especially when a customer is running tens of thousands of Red Hat Enterprise Linux servers, and relies on thousands of Red Hat Certified Professionals to both optimize their own environment while also ensuring that their customers maximize their success.

Rackspace, a leading provider of enterprise-class IT hosting, is the perfect example. With more than 150,000 customers—large and small—and nearly 4,000 Linux professionals, Rackspace prides itself on providing “Fanatical Support” to its customer base. And from the start, Rackspace recognized that a business model built upon unparalleled support needed the skills and accreditation to back their “fanatical” claims.

That’s where Red Hat’s Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE), and Red Hat Certified Architect (RHCA) certifications come into the picture. As Phil Hopkins at Rackspace notes: “The fact that we have so many RHCEs on staff helps us demonstrate that we have the most skilled technicians and systems administrators in the industry.”



Read the full story here.

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